Daisychain Platform - Terms and Conditions

Updated July 23, 2025

1. SERVICES AND LICENSE GRANT

1.1 These Platform Terms and Conditions (“Platform Terms”) constitute the Agreement between the Customer and Daisychain, Inc. (“Daisychain”). Subject to and conditioned on Customer’s compliance with the terms and conditions of this Agreement, Daisychain hereby grants Customer a non-exclusive, non-transferable license to access and use the Services during the Term, solely for use by Authorized Users in accordance with the terms and conditions herein. Such use is limited to Customer’s internal use.

1.2 There is no limit on the number of Authorized Users unless otherwise specified in the Customer’s agreement. "Authorized User" means Customer's employees, consultants, contractors, and agents who are authorized by Customer to access and use the Services under the rights granted to Customer pursuant to this Agreement. If any usage limits or access restrictions are exceeded, Customer may be subject to additional charges.

1.3 Daisychain reserves the right, in its sole discretion, to make any changes to the Services that it deems necessary or useful to: (a) maintain or enhance: (i) the quality or delivery of Daisychain’s services to its customers; (ii) the competitive strength of or market for Daisychain’s services; or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable law.

1.4 Daisychain may, directly or indirectly, suspend, terminate, or otherwise deny Customer’s or any person’s access to or use of all or any part of the Services in Daisychain’s sole discretion if: (a) Daisychain receives a judicial or governmental demand or order, subpoena, or law enforcement request requiring such action; (b) Daisychain believes, in its good faith and reasonable discretion, that: (i) Customer has violated a material term of this Agreement or is using the Services outside the scope of the rights granted; (ii) Customer has been, or is likely to be involved in fraudulent, misleading, or unlawful activities; (iii) Customer is engaged in activities or campaigns that conflict with Daisychain’s values or mission, including but not limited to supporting causes that Daisychain deems contrary to its core principles; or (iv) this Agreement has expired or been terminated.

1.5 Where the suspension or termination is based solely on clause (b)(i) above, Daisychain will give Customer written notice describing the breach and ten (10) calendar days to cure before taking action, unless Daisychain reasonably determines that immediate suspension is required to comply with law, to prevent imminent harm to the Services, its infrastructure, third parties, or due to a violation of Daisychain’s values as described in clause (b)(iii).

1.6 The Services are enhanced frequently. Updating service, including all software improvements and content updates will be provided to Customer at no additional cost during the Term.

1.7 Customer’s use of the Services is governed solely by these Platform Terms, as updated from time to time. Daisychain may amend or update these Terms without prior notice. It is Customer’s responsibility to review these Terms periodically for changes. By continuing to access or use the Services after any revisions become effective, Customer agrees to be bound by the revised Terms. If Customer does not agree to the updated Terms, Customer must stop using the Services.

2. RESTRICTIONS AND RESPONSIBILITIES

2.1 Customer will not, directly or indirectly:
(i) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services;
(ii) copy, modify, translate, or create derivative works based on the Services (except to the extent expressly permitted by Daisychain or authorized within the Services);
(iii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available any Services to any person, including on or in connection with the internet or any time-sharing, service bureau, software as a service, cloud, or other technology or service or otherwise provide the Services for the benefit of a third party;
(iv) use the Services in connection with the delivery or transmission of unsolicited messages (commercial or otherwise) or spamming that is in violation of applicable laws;
(v) impersonate any other person or entity or misrepresent affiliation with any other person or entity;
(vi) use the Services to create or distribute any images, sounds, messages or other materials, which are obscene, harassing, racist, malicious, fraudulent or libelous, nor use the Services for any activity that may be considered or are unethical, immoral, or illegal;
(vii) transmit any material that may infringe the intellectual property rights or other rights of third parties, including trademark, copyright or right of publicity, and privacy;
(viii) access or use the Services for purposes of competitive analysis of the Services, the development, provision, or use of a competing software service or product or any other purpose that is to Daisychain’s detriment or commercial disadvantage;
(ix) remove any proprietary notices or labels; or
(x) otherwise access or use the Services beyond the scope of the authorization granted under this Agreement.

2.2 Customer shall comply with all applicable federal, state, and local laws, rules, and regulations, including but not limited to:

• Telephone Consumer Protection Act (TCPA), CAN-SPAM, California Consumer Privacy Act (CCPA), EU General Data Protection Regulation (GDPR), and other privacy or data protection laws;

• All applicable carrier rules, acceptable use policies, and registration requirements (including but not limited to 10DLC registration, carrier vetting, and content guidelines);

• CTIA Short Code Monitoring Handbook and other CTIA guidelines;

• The Campaign Registry requirements (if applicable); and

• Any other industry standards or technical requirements imposed by carriers, platform partners, or regulators.

Customer is solely responsible for ensuring that all messages, calls, or communications sent via the Services are fully compliant with the above, including obtaining and documenting all legally required opt-ins and consents.

2.3 Customer acknowledges that Daisychain does not control or edit the content of messages sent through the Services and is not responsible for securing proper consent or registration on Customer’s behalf. Customer agrees that:

1. All communications sent via the Services shall have the necessary opt-in consent and comply with applicable time-of-day restrictions (e.g., no messages outside 9:00 a.m.–9:00 p.m. local recipient time, unless otherwise allowed by law).

2. Customer shall comply with all “Do Not Contact” or “opt-out” requests and maintain appropriate suppression lists.

3. Customer shall register campaigns, numbers, or sender IDs as required by carriers or regulatory bodies, including providing Daisychain with all information necessary to complete such registrations.

4. Customer shall be solely responsible for ensuring compliance with all carrier and industry requirements and shall indemnify Daisychain for any fines, penalties, fees, or other costs resulting from non-compliance with applicable laws or standards.

2.4 Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.

2.5 Customer shall at all times during the Term: (a) set up, maintain, and operate in good repair all Customer Systems (as defined below) on or through which the Services are accessed or used; and (b) provide all cooperation and assistance as Daisychain may reasonably request to enable Daisychain to exercise its rights and perform its obligations under and in connection with this Agreement.

2.6 Daisychain is not responsible or liable for any delay or failure of performance caused in whole or in part by Customer’s delay in performing, or failure to perform, any of its obligations under this Agreement.

2.7 If Customer becomes aware of any actual or threatened activity prohibited by this Section 2, Customer shall immediately: (a) take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects; and (b) notify Daisychain of any such actual or threatened activity.

3. SECURITY

3.1 Daisychain employs security measures in accordance with applicable industry practice and standards, applicable laws, rules, and regulations.

3.2 Customer has and will retain sole responsibility for: (a) all Customer Data, including its content and use; (b) all information, instructions, and materials provided by or on behalf of Customer in connection with the Services; (c) Customer’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems), and networks, whether operated directly by Customer or through the use of third-party services (”Customer Systems”); (d) the security and use of Customer’s access credentials; and (e) all access to and use of the Services directly or indirectly by or through the Customer Systems access credentials, with or without Customer’s knowledge or consent, including all results obtained from, and all conclusions, decisions, and actions based on, such access or use.

3.3 Customer shall employ all commercially reasonable physical, administrative, and technical controls, screening, and security procedures and other safeguards designed to: (a) securely administer the distribution and use of all access credentials and protect against any unauthorized access to or use of the Services; and (b) control the content and use of Customer Data, including the uploading or other provision of Customer Data for processing by the Services.

3.4 Daisychain may engage third-party service providers (sub-processors) to support the provision of the Services, including data hosting and communications infrastructure. A current list of sub-processors is maintained at https://daisychain.app/security and may be updated from time to time.

4. CONFIDENTIALITY; PROPRIETARY RIGHTS

4.1 Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical, pricing information, compensation information, know-how, compilations, processes, data protection, or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Daisychain includes non-public information regarding features, functionality and performance of the Service. Proprietary Information of Customer includes non-public data provided by Customer to Daisychain to enable the provision of the Services, including end recipient data (together “Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use or divulge (except in performance of the Services or as otherwise permitted herein) to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, (d) was independently developed without use of any Proprietary Information of the Disclosing Party, or (e) is required to be disclosed by law.

4.2 Customer shall own all right, title and interest in and to the Customer Data. Customer hereby permits Daisychain such limited rights and permissions in or relating to Customer Data as are necessary for Daisychain to enforce this Agreement and exercise Daisychain’s rights and perform its obligations hereunder.

4.3 Daisychain, or its third-party licensors, shall own and retain all right, title and interest in and to (a) the Services and software, all improvements, enhancements or modifications thereto, and (b) all intellectual property rights related to any of the foregoing. Nothing in this Agreement grants any right, title, or interest in or to (including any license under) any intellectual property rights in or relating to the Services whether expressly, by implication, estoppel, or otherwise.

4.4 Notwithstanding anything to the contrary, Daisychain, and its Subcontractors, shall have the right collect and analyze data and other information relating to and solely for the purpose of the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom such as usage reports, user statistics, and other inputs into Daisychain’s artificial intelligence functionalities (“Resultant Data”)), and Daisychain will be free (during and after the term hereof) to (i) use Resultant Data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Daisychain offerings, and (ii) disclose Resultant Data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.

5. PAYMENT OF FEES

5. PAYMENT OF FEES

5.1 Subject to exceptions under this Section 5 or any Free Trial Periods under Section 6.1, Customer will pay Daisychain the applicable fees for the Services (the “Fees”), as specified in-app, on the applicable Daisychain pricing page, or in any separate written agreement or pricing arrangement with Customer.

5.2 Upon account creation, Customer will provide a valid payment method, and Daisychain may automatically charge the payment method on record for the initial bill as well as subsequent bills. If Daisychain issues an invoice, payment is due within fourteen (14) days from the date of the invoice, unless otherwise specified on the invoice. If a different payment term is specified on the invoice, that term shall govern. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service. Customer shall be responsible for all taxes associated with Services other than U.S. taxes based on Daisychain’s net income.

5.3 All amounts due under this Agreement shall be paid by credit card or other payment method agreed to by Daisychain. Customer hereby authorizes Daisychain to charge the payment method for: (i) Fees and applicable Taxes for each billing period during the Term on the same date on which Customer registered to use the Services; and (ii) any applicable setup Fees and applicable Taxes on the Effective Date of this Agreement (collectively, the “Payment Date”). Customer further authorizes Daisychain to use a third party to process such payments and consents to the disclosure of Customer’s billing information to such third party. Customer shall promptly provide Daisychain with updated payment information in the event that Customer’s payment method on file is no longer valid. If the payment method on file with Daisychain is not valid at any time during the Term, or if Customer’s payment method cannot be processed on any Payment Date, (i) Customer hereby authorizes Daisychain to continue to attempt to charge the amounts due until such amounts are paid in full; and (ii) Daisychain reserves the right to immediately terminate this Agreement, or suspend Customer’s access to the Services. If at any time Customer’s access to the Services is suspended or disabled (as applicable) for non-payment, Daisychain may charge a reactivation fee to reinstate them. Daisychain reserves the right to stop accepting certain payment methods upon written notice to Customer.

6. TERM AND TERMINATION

6.1 Daisychain may, at its sole discretion, at the beginning of or during a Term (as defined below), authorize free trial periods to particular functions of the Services or entire licenses (each a “Free Trial Period”). Once a Free Trial Period of a particular function ends, and upon prior written notice to Customer, which may be by email, Daisychain will begin billing Customer’s payment method for periodic subscription fees (plus any applicable taxes), unless Customer cancels prior to the end of the Free Trial Period.

6.2 Subject to earlier termination as provided below, this Agreement begins as of the Effective Date and continues for the Initial Service Term as specified in the Customer’s agreement. The agreement will automatically renew for additional periods of the same duration as the Initial Service Term (each, a “Renewal Term”), unless either party requests termination at least thirty (30) days prior to the end of the then-current Term.

6.3 Daisychain may suspend Customer’s access to the Services and disable Customer’s presence on the Services if any payment is past due and such failure to pay will be considered a material breach of this Agreement.

6.4 In addition to any other remedies it may have, either party may also terminate this Agreement upon (i) written notice, if the other party materially breaches any of the terms or conditions of this Agreement and such breach (A) is incapable of cure; or (B) being capable of cure, remains uncured 30 days after the non-breaching party provides the breaching Party with written notice of such breach, or (ii) effective immediately upon written notice to the other Party, if the other Party: (A) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (B) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency law; (C) makes or seeks to make a general assignment for the benefit of its creditors; or (D) applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.

6.5 All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, intellectual property, confidentiality obligations, warranty disclaimers, limitations of liability, survival, effect of termination, and the Miscellaneous provisions under Section 11.

6.6 Upon termination of this Agreement all rights granted hereunder to Customer will immediately cease, and Customer will immediately cease all access and use of the Services. Customer will pay in full for the Services provided up to and including the last day on which the Services are provided.

7. WARRANTY AND DISCLAIMER

7.1 Each party represents and warrants to the other party that (i) it is duly organized, validly existing, and in good standing as a corporation or other entity under the laws of the jurisdiction of its incorporation or other organization; (ii) it has the full right, power, and authority to enter into and perform its obligations and grant the rights, licenses, consents, and authorizations it grants or is required to grant under this Agreement; (iii) the execution of this Agreement by its representative whose signature is set forth at the end of this Agreement has been duly authorized by all necessary corporate or organizational action of such party; and (iv) when executed and delivered by both parties, this Agreement will constitute the legal, valid, and binding obligation of such party, enforceable against such party in accordance with its terms.

7.2 Daisychain will use reasonable efforts, consistent with prevailing industry standards, to maintain and perform the Services in a manner that minimizes errors and interruptions and in a professional, workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or unscheduled emergency maintenance, either by Daisychain or by third-party providers, or because of other causes beyond Daisychain’s reasonable control, but Daisychain shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. However, Daisychain does not warrant that the services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from use of the services. Except as expressly set forth in this section, the services are provided “as is” and daisychain disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

7.3 Customer represents, warrants, and covenants to Daisychain that Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Data so that, as received by Daisychain and used in accordance with this Agreement, they do not and will not infringe, misappropriate, or otherwise violate any intellectual property rights, or any privacy or other rights of any third party or violate any applicable law.

8. INDEMNITY

8.1 Daisychain shall hold Customer harmless from liability to third parties resulting from infringement by the Service of any United States patent or any copyright or misappropriation of any trade secret, provided Daisychain is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; Daisychain will not be responsible for any settlement it does not approve in writing. The foregoing obligations do not apply with respect to portions or components of the Service (i) not supplied by Daisychain, (ii) made in whole or in part in accordance with Customer specifications, (iii) that are modified after delivery by Daisychain, (iv) combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where Customer’s use of the Service is not strictly in accordance with this Agreement. If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by Daisychain to be infringing, Daisychain may, at its option and expense (a) replace or modify the Service to be non-infringing provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for Customer a license to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid, unused fees for the Service.

8.2 Customer shall indemnify, defend, and hold harmless Daisychain and its officers, directors, employees, agents, successors, and assigns (each, a “Daisychain Indemnitee”) from and against any and all losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) incurred by such Daisychain Indemnitee resulting from any action, claim, or proceeding that arises out of or relates to:

(i) Customer Data, including any processing of Customer Data by or on behalf of Daisychain in accordance with this Agreement;

(ii) any other materials or information provided by or on behalf of Customer, including, but not limited to, Daisychain’s compliance with any specifications or directions provided by or on behalf of Customer;

(iii) Customer’s failure to comply with any applicable data protection, privacy, or marketing laws and regulations, including but not limited to GDPR, TCPA, CAN-SPAM, or similar laws, in relation to the collection, handling, and communication of personal data to or through the Services;

(iv) Customer’s failure to secure requisite consents or permissions from message recipients or end-users for the collection, storage, and use of their data, or failure to honor opt-out requests or other obligations under applicable laws;

(v) allegations of facts that, if true, would constitute Customer’s breach of any of its representations, warranties, covenants, or obligations under this Agreement.

Daisychain shall not be responsible for ensuring Customer’s compliance with any data protection or privacy laws, and the responsibility for such compliance rests solely with Customer.

8.3 Each party shall promptly notify the other party in writing of any action for which such party believes it is entitled to be indemnified pursuant to Section 8.1 or 8.2, as the case may be. The party seeking indemnification (the “Indemnitee”) shall cooperate with the other party (the “Indemnitor”) at the Indemnitor’s sole cost and expense. Indemnitor shall promptly assume control of the defense and shall employ counsel of its choice to handle and defend the same, at Indemnitor’s sole cost and expense. Indemnitee may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing. Indemnitor shall not settle any Action on any terms or in any manner that adversely affects the rights of any Indemnitee without Indemnitee’s prior written consent, which shall not be unreasonably withheld or delayed. If Indemnitor fails or refuses to assume control of the defense of such Action, Indemnitee shall have the right, but no obligation, to defend against such Action, including settling such action after giving notice to Indemnitor, in each case in such manner and on such terms as Indemnitee may deem appropriate. Indemnitee’s failure to perform any obligations under this Section 8.3 will not relieve Indemnitor of its obligations under this Section 8, except to the extent that Indemnitor can demonstrate that it has been materially prejudiced as a result of such failure.

9. LIMITATION OF LIABILITY

Notwithstanding anything to the contrary, except for bodily injury of a person, daisychain and its suppliers (including but not limited to all equipment and technology suppliers), officers, affiliates, representatives, contractors and employees shall not be responsible or liable with respect to any subject matter of this agreement or terms and conditions related thereto under any contract, negligence, strict liability or other theory: (a) for error or interruption of use or for loss or inaccuracy or corruption of data or cost of procurement of substitute goods, services or technology or loss of business; (b) for any indirect, exemplary, incidental, special or consequential damages; (c) for any matter beyond daisychain’s reasonable control; or (d) for any amounts that, together with amounts associated with all other claims, exceed the fees paid by customer to daisychain for the services under this agreement in the 6 months prior to the act that gave rise to the liability, in each case, whether or not daisychain has been advised of the possibility of such damages.

10. PUBLICITY

Each party hereby grants to the other party a limited, revocable license to use the party’s name and related indicia in the other party’s lists of current customers or vendors in promotional and marketing materials. In addition, Customer authorizes Daisychain to provide its name and contact information to other Daisychain customers as part of any referral network offered by Daisychain as a customer resource. This provision shall survive termination or expiration of this Agreement. Customer may opt out of having its name or indicia included in Daisychain’s promotional or marketing materials by providing written notice to Daisychain.

11. MISCELLANEOUS

11.1 If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.

11.2 This Agreement is not assignable, transferable or sublicensable by Customer except with Daisychain’s prior written consent. Daisychain may transfer and assign any of its rights and obligations under this Agreement without consent.

11.3 This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement. All waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein.

11.4 No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Daisychain in any respect whatsoever.

11.5 In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.

11.6 All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.

11.7 This Agreement shall be governed by the laws of the State of New York without regard to its conflict of laws provisions.

11.8 Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the american arbitration association in new york, new york in accordance with its commercial arbitration rules applying new york law, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction there. At the request of either party, any hearing may be conducted remotely by video conference or other mutually acceptable virtual means.

11.9 Daisychain is committed to supporting progressive movements, civic participation, and social equity. We reserve the right, in Daisychain’s sole and reasonable discretion, to suspend or terminate access to the Services for Customers whose campaigns or activities are fundamentally misaligned with these values, including but not limited to campaigns that advance discrimination, authoritarianism, disinformation, or regressive social policies. Daisychain’s determination that a Customer’s activities violate its values shall be final, not subject to review or dispute under this Agreement, and may be made without prior notice or an opportunity to cure.

11.10 Daisychain shall not be liable or responsible for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, governmental actions, labor disputes, internet or telecommunications outages, cybersecurity incidents, or other events of force majeure. In such events, Daisychain’s obligations shall be suspended for the duration of the delay.